Return & Refund Policy

Last updated: June 2, 2026

We want you to be completely satisfied with your Card Vault Collections purchase. Please read our policy carefully before placing an order.

All Sales Are Final

Due to the nature of trading cards and collectibles, all sales are final. We do not accept returns or exchanges unless the item you received is significantly different from what was described, or arrives damaged.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging
• A brief description of the issue

We will review your claim and, if approved, offer a replacement or store credit at our discretion.

Lost Packages

If your package is marked as delivered but you haven’t received it, please first check with neighbors and your local carrier. If the issue persists, contact us within 7 days of the delivery date and we will work with the carrier to investigate.

Order Cancellations

Orders can only be cancelled within 24 hours of placement, provided they have not yet been shipped. To request a cancellation, contact us immediately through our Contact page.

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days. Shipping costs are non-refundable unless the error was on our part.

Contact Us

Have a concern about your order? We’re here to help. Reach out via our Contact page and we’ll respond within 1–2 business days.

Card Vault Collections is owned and operated by BTK Nexus Group LLC.